Showing posts with label The glad hand. Show all posts
Showing posts with label The glad hand. Show all posts

Sunday, 6 October 2019

Views in Verse on customer service




The glad hand

Once stumbled
Into a labyrinth
Of listless laggards
Servitude to indifference
Face-to-face
Mirrored a joyless brace
One doorway
Leading to another
In search of reason
A taut, austere, unwelcome place
The script unwritten
The actors weigh’d the wings
Tarantino would only do
To raise the rile
Futile to the core
Change, alas,
A noxious weed
To be denied
Without even need
For a wry smile

Now ‘online’
I woefully declare
Ignominy brought to life?
What you see is not
What you get
Transformation, just a word
So meant to inspire
Flimsy pathways
‘Personalising’
Your buy-in ‘ownership’
In spanning a self-serving
Stilted, software quagmire
Bring the day
A welcome day
Where such purpose
Meets its mate
A reformation rises up
And a revelation seeks reward
In wiping out the past
Of misplaced altars
Of hollow intent
With a clear, firm, focused
Service-first mandate
Views in Verse Grahame J Flynn